All claims for damaged, defective, or incorrect products must be reported within 24 hours of delivery. Claims after this period are not eligible for refund, replacement, or credit.
Final sale
Due to health, safety, and food handling regulations, all food, beverage, and supplement products are final sale and cannot be returned, even unopened. This includes shakes, powders, bars, snacks, refrigerated products, electrolyte mixes, vitamins, digital products, gift cards and sale items.
Damaged, defective, or incorrect products
- Email justproteincan@gmail.com within 24 hours of delivery
- Include your order number, a description, and clear photos of the item, packaging and shipping box
- Do not return anything until you receive a Return Merchandise Authorization (RMA)
For valid claims we offer one of: a replacement, store credit, or a refund to your original payment method.
Our quality promise
- Inspected before it ships: every order is checked and packed at our Calgary warehouse
- 24-hour replacement for damaged, defective or incorrect items
- Cold-chain packing for refrigerated items, Monday to Wednesday only
- Ask before you buy: answered within 1 business day
Subscriptions
Cancel anytime from your account. No fees, no phone calls, no retention scripts. Cancelling stops future shipments; orders already shipped are final sale.
Refund processing
Approved refunds go to the original payment method: 5 to 7 business days to process, plus 3 to 10 business days for your bank. Allow up to 17 business days.
Refused or undeliverable shipments
Shipping costs are non-refundable, a 30% restocking fee applies, and perishable items are not refunded. Customer address errors are not refunded.
Email: justproteincan@gmail.com